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Quiz 2026 100-140: Trustable Cisco Certified Support Technician (CCST) IT Support Pdf Format

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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q411-Q416):

NEW QUESTION # 411
During a Remote Assistance session, how should a technician handle a situation where sensitive data appears on the user's screen?

Answer: A

Explanation:
Correct Answer. B. Advise the user to close or minimize the sensitive data before continuing Advising the user to close or minimize sensitive data respects their privacy and adheres to security protocols without unnecessarily terminating the session.
Option A is incorrect as terminating the session may be an overreaction that disrupts the support process.
Option C is incorrect because ignoring visible sensitive data could breach confidentiality obligations.
Option D is incorrect and inappropriate as taking screenshots of sensitive data could violate privacy policies and ethical guidelines.


NEW QUESTION # 412
During an office move, a system administrator needs to ensure that network packets are taking the most efficient route to a critical service located at a remote data center. What command should be executed from a terminal to analyze the network path and diagnose potential chokepoints?

Answer: A

Explanation:
Correct Answer. B. tracert datacenter.example.com Tracert (Windows) or traceroute (Unix/Linux) maps the route that packets take from the host to a remote destination. It is valuable for identifying inefficient routes or chokepoints along the path.
Option A is incorrect. nslookup resolves domain names to IP addresses but does not provide routing path information.
Option C is incorrect. arp -a displays the ARP cache which maps IP addresses to physical addresses on the local network, not useful for routing analysis.
Option D is incorrect. ipconfig /flushdns clears the DNS resolver cache, which affects domain name resolution but not the routing of packets.


NEW QUESTION # 413
A support technician is assisting a user with checking the compatibility of their processor with virtualization features in Linux.
Which command should the technician instruct the user to execute to determine if their processor supports hardware virtualization?

Answer: C

Explanation:
Correct Answer. C. cat /proc/cpuinfo | grep vmx The command cat /proc/cpuinfo | grep vmx (for Intel processors) checks for the presence of "vmx" in the processor's capabilities, which indicates support for Intel VT-x hardware virtualization. For AMD processors, replacing vmx with svm in the command checks for AMD-V support.
Option A is incorrect because lscpu | grep "Model name" only provides the model name of the processor and does not indicate virtualization support.
Option B is incorrect because dmidecode -t processor gives detailed processor information but might not specifically show virtualization support unless the user knows what to look for in the output.
Option D is incorrect because uname -m displays the machine hardware name (architecture) of the system, which is unrelated to virtualization capabilities.


NEW QUESTION # 414
What is a key security practice when using Remote Desktop to provide support?

Answer: C

Explanation:
Correct Answer. B. Disconnect from the Remote Desktop as soon as the support task is completed Promptly disconnecting from the Remote Desktop session once support tasks are completed minimizes the window of opportunity for any potential unauthorized access or security risks.
Option A is incorrect because screen resolution does not impact security practices.
Option C is incorrect because allowing multiple connections can increase security risks and complicate session control.
Option D is incorrect as transferring files unnecessarily can create data security risks and should be avoided unless essential for the support task.


NEW QUESTION # 415
During an upgrade, a technician needs to install an NVMe SSD on a desktop motherboard that has several PCIe slots.
What must the technician check to ensure the NVMe SSD will function correctly when connected to the motherboard?

Answer: B

Explanation:
Correct Answer. A. Whether the PCIe slot is x4 or greater NVMe SSDs require at least a PCIe x4 slot to operate efficiently due to their high data throughput requirements. The technician should verify that the motherboard has a PCIe slot with x4 or greater available to ensure optimal performance of the NVMe SSD.
Option B is incorrect because color-coding of PCIe slots is typically for user convenience and does not indicate functionality or performance compatibility with NVMe SSDs.
Option C is incorrect because NVMe SSDs do not utilize SATA interfaces; thus, SATA III support is irrelevant.
Option D is incorrect because while a locking mechanism is important for secure installation, it does not impact the compatibility or functionality of the NVMe SSD.


NEW QUESTION # 416
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